Frequently Asked Questions

RealEstate-Reel is an AI-powered platform that transforms your property photos into professional cinematic videos with voice-over narration. It's designed specifically for real estate agents and agencies in Switzerland who want to market their listings with video — without hiring a camera crew or editing anything manually.

Simply visit app.realestate-reel.com, create an account, and you'll receive one free credit to try the service. Upload at least 5 photos of a property (or paste a listing URL), add a description, choose your language, and click generate. Your video will be ready within minutes.

No. RealEstate-Reel is entirely web-based and requires zero technical knowledge. If you can upload photos and type a description, you can create a professional property video. There's nothing to install and no video editing skills needed.

Yes. Every new account receives one free credit to create a test video. The free video includes a watermark but is otherwise identical in quality to paid videos — same voice-over, same cinematic style, same Full HD resolution. No credit card is required to sign up.

Most videos are ready within a few minutes. Listings with many photos or longer descriptions may take up to 10–15 minutes. You'll receive a notification when your video is ready for download.

You need a minimum of 5 high-quality photos. We recommend 6–10 photos for the best result. The better your photos (good lighting, sharp, well-composed), the more cinematic and professional the final video will look.

High-resolution photos with good lighting work best. Include a mix of exterior shots, key rooms (living room, kitchen, bedrooms, bathrooms), and any standout features like a balcony, garden, or view. Avoid dark, blurry, or heavily filtered images. Landscape orientation is preferred over portrait.

Yes. You can paste a listing URL from Homegate, ImmoScout24, or Immowelt, and our system will automatically extract the property photos, description, and key details. You can review and edit everything before generating the video.

The voice-over script is automatically generated based on the property description you provide. You can edit the description before submitting to fine-tune exactly what the narrator says. The more detailed and well-written your description, the better the narration will be.

All videos are delivered as MP4 files in Full HD (1920×1080) resolution. They include background music, smooth transitions between photos, and a professional AI-generated voice-over. The typical video length is approximately 50 seconds.

Yes, subtitles are available as an optional feature. You can choose to include them when generating your video, which is especially useful for social media platforms where many users watch videos without sound.

Voice-overs are available in four languages: English, German, French, and Italian — covering all of Switzerland's major languages plus the international buyer market. You select your preferred language before generating the video.

Yes. Each language version counts as one video credit. For example, if you want the same property video in German and French, that uses 2 credits. This is ideal for reaching both local and international buyers.

Our AI voice-over technology produces natural-sounding, professional narration. The voices are designed to sound warm and confident — similar to what you'd hear in a high-end property documentary or corporate presentation.

RealEstate-Reel uses a simple credit-based model: 1 credit = 1 video. You can choose from different pack sizes to fit your needs — no subscriptions or recurring fees. For current prices, visit the pricing section on our main page.

No. RealEstate-Reel works entirely on a pay-per-video basis. Buy credits when you need them, use them at your own pace. There are no monthly fees, no contracts, and no commitments.

Credits expire 12 months after purchase if unused. We recommend using them within this period to get the most value from your investment.

We accept all major credit cards (Visa, Mastercard, American Express). Payments are processed securely through Stripe.

Yes. An invoice is automatically generated by Stripe after every payment and sent to your email. This makes it easy to expense credits through your agency's accounting.

Yes. Once generated with a paid credit, you have full rights to use the video for marketing your property listing across any platform — real estate portals, social media, email campaigns, client presentations, and more.

The free trial video includes a RealEstate-Reel watermark. All videos created with paid credits are completely watermark-free and ready for professional use.

Absolutely. The Full HD landscape format is optimized for all major platforms including Instagram, Facebook, LinkedIn, and YouTube. Videos also work perfectly on Swiss real estate portals like Homegate and ImmoScout24.

We support auto-import from Homegate, ImmoScout24, and Immowelt. Simply paste the listing URL and our system extracts the photos, description, and property details automatically.

You can always upload photos manually and enter the property description yourself. This works for any property regardless of which portal it's listed on — or even if it's not listed anywhere yet.

Auto-import works reliably for most listings on supported portals. Occasionally, certain listing formats may require manual adjustments. You always have the opportunity to review and edit all imported data before generating your video.

RealEstate-Reel works for all property types: apartments, houses, villas, commercial offices, retail spaces, land plots, and new construction projects. Whether it's a studio apartment or a luxury estate, our AI adapts the narration and style accordingly.

Yes. Videos can be created for both sale and rental listings. The AI adapts the voice-over narration to match the context of your listing.

If a generation fails due to a technical issue, you can retry without using an additional credit. Our team will also be notified to assist. If the AI produced an unsatisfactory result, we will refund your credit at our discretion so you can re-generate the video.

Unfortunately, no. Once a video has been successfully generated, the credit is consumed. Videos are AI-generated personalized digital products — once generation starts, the service is considered delivered and no refunds are available. We recommend reviewing all details carefully before generating.

You can reach our support team at realestatereel@realestate-reel.com. We're a Swiss company and typically respond within one business day.

Yes. We take data protection seriously. Your photos and property data are processed securely and are not shared with third parties.

RealEstate-Reel is developed by SWISS.AI — AI Powerhouse Swiss AG, a Swiss technology company specializing in artificial intelligence solutions.

While the platform is optimized for the Swiss real estate market (with portal integrations for Homegate, ImmoScout24, and Immowelt), you can use it for any property worldwide by uploading photos and descriptions manually. The multilingual voice-over is useful for international markets as well.